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Troublingshooting


This script is transcribed from MyPaySystems PRO setup documentation (a pdf file), no online copy was easily available so I have mirrored this document here for easy reference

Table of contents
  1. INTRODUCTION
  2. BACKGROUND INFORMATION
    1. HTML Forms
    2. Form Submission
  3. PREREQUISITES
  4. SETUP
    1. Overview
    2. Line-by-Line Analysis
  5. COMMON APPLICATIONS
    1. Custom Shopping Cart
    2. In-House Database of Customers
    3. Advanced Shipping or Taxes
    4. Numerous Product Variations
    5. Any Application with Numerous Possible Product Prices
  6. TROUBLESHOOTING
  7. GLOSSARY
  8. APPENDICES
  9. APPENDIX A: Input variables list
  10. APPENDIX B: Output variables list
  11. APPENDIX C: HTML source


6. Troublingshooting

For any problems that a merchant may encounter in implementing the myPaySystems-Pro system, the merchant should check the following common problems before contacting myPaySystems.com Support Services.

I setup everything up, but when I submit my order, I’m taken to another company’s payment page

This happens if the merchant has not changed the companyid input field when posting the transaction information to myPaySystems.com. Changing the value of this field will ensure that the consumer is brought to the correct payment page. See line 19 in section 4.

When I submit my order, I get an error saying that the page cannot be displayed.
This can happen if the merchant is not connected to the Internet. If the connection is fine, the action property of the
tag could be incorrect. It should read:

https://auth.mypaysystems.com/cgi-v310/payment/onlinesaletpppro.asp



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